Case Studies &Testimonials

We all understand the stated advantages of using TCPS to deliver back-office support across the services you provide to clients. But what are the measurable benefits? As accountants, we care about evidence - and the Group's recent financial performance analysis provides it.

Firms that make extensive use of TCPS - compared with those that don't, or only use it sparingly - consistently demonstrate:

  • Higher gross profit margins, directly correlated to the level of TCPS usage. The more TCPS is utilised, the higher the GP margin.
  • Significantly lower staff-related costs as a percentage of turnover.
  • Around half the office-related costs, on average, compared with firms that don't use TCPS or only use it to a limited extent.

In short: using TCPS improves financial performance, and increased usage drives even better results.

Live Example - Firm 'A'

Firm 'A' joined the Group in 2020 with a gross profit margin of 38{beb92615f704a5a56c046fd1a6504659a565c801095d78067e768dd947996f94}. They began using TCPS in 2021 and, as their TCPS team expanded over the following two years, their GP margin increased by 10 percentage points. This shows that TCPS-enabled operational leverage can help maintain strong margins even during periods of growth, supporting smooth integration and delivery of additional workload.

Case Study: Accounts Production - TC WMG (Rochdale)

Scenario

  • Year-end approaching with several accounts due
  • Heavy overtime expected
  • Team under extreme pressure

Action

  • Contacted GMP Martyn Smith
  • Introduced to TC Professional Services
  • TCPS mobilised immediately and delivered 13 sets of accounts before Christmas

Outcome

  • Pressure alleviated
  • Local team focused where needed most
  • Year-end delivered successfully
  • A happy Christmas instead of a bleaker one

Case Study: Payroll Process Transformation - TC Sussex

Background

TC Sussex approached TC Professional Services during a period of significant operational change within their payroll function. The team was transitioning between systems and processes while still needing to deliver accurate, timely payrolls for their clients.

The Challenge

  • Migrate payrolls from Earnie to Star, including running parallel checks to ensure accuracy.
  • Navigate a complex learning phase, with multiple systems in play and no room for errors during a busy period.
  • Provide uninterrupted client service over the Christmas break when a direct-to-client payroll submission was urgently required.

Our Approach

TCPS took a structured, collaborative approach with careful planning, controlled migration, close coordination with the UK team and responsive support during peak periods.

The Outcome

  • TCPS handles in excess of 250 payrolls per month.
  • TCPS now manages no-change payrolls efficiently, ensuring a smooth and timely service.
  • The Sussex team benefits from consistent turnaround times, proactive support and confidence in delivery.
  • A once-challenging phase has evolved into a stable, streamlined payroll operation.

Client Benefits

  • Reduced operational pressure, especially during deadline-heavy periods.
  • Improved workflow stability following system migrations.
  • Greater confidence in accuracy and delivery timelines.
  • Strengthened partnership underpinned by trust and dependable performance.
“TCPS have been incredibly reliable and easy to work with, giving us real confidence in our payroll process.”Sarah Hodnett, Payroll Client Manager

Testimonials

We have been using the TCPS personal tax team for over a year now, and have found it an excellent resource. It has helped us greatly in managing our workflow in an efficient and economical way, freeing up members of our UK team for client matters which require their direct attention, resulting in a better service with improved margins.

Impact – Better margins, faster turnaround, local team freed for client-facing work.

Bournemouth Tax Team

The TCPS personal tax team has been a great help to us in TC Sussex. Having a resource that could process tax returns consistently and accurately was invaluable throughout busy season and beyond, allowing us to focus our local resources where most required.

Impact – Consistent and accurate tax returns, local team focusing on high-priority clients, support maintained beyond busy season.

Chris Coffey, TC Sussex

Coming into the busy tax season, we were struggling to resource the workload. Having heard good things about the support TCPS can offer, we got in contact and a resource was put in place. We found the support invaluable, with quality work completed promptly, and wouldn’t hesitate to recommend the service.

Impact – Immediate capacity uplift, prompt and high-quality output, strong recommendation for future use.

Shiran Wynter, TC Leicester Fosse Park