June 25, 2026 · admin

Payroll Process Transformation – TC Sussex

Background

TC Sussex approached TC Professional Services (TCPS) during a period of significant operational change within their payroll function. The team was transitioning between systems and processes while still needing to deliver accurate, timely payrolls for their clients.

The Challenge

  • Migrate payrolls from Earnie to Star, including running parallel checks to ensure accuracy.
  • Navigate a complex learning phase, with multiple systems in play and no room for errors during a busy period.
  • Provide uninterrupted client service over the Christmas break, when a direct-to-client payroll submission was urgently required — at a time when TCPS was newly onboarded and direct communication was still coordinated through the UK team.

Our Approach

  • Careful planning and controlled migration across payroll platforms, ensuring all data moved accurately and every payroll run was validated through parallel processing.
  • Close coordination with the UK team, who guided initial communications and ensured consistency during the early stages.
  • Responsive support during peak periods, including stepping in during the Christmas break to deliver payrolls directly to the client — building trust early in the relationship.

The Outcome

  • TCPS handles in excess of 250 payrolls per month ranging from one employee to more than 150 employees.
  • TCPS now manages no-change payrolls efficiently, sending reports directly to clients, ensuring a smooth and timely service.
  • The Sussex team benefits from consistent turnaround times, proactive support during condensed holiday timeframes, and reliable processing that frees the UK team to focus on higher-value activities.
  • A once-challenging phase has evolved into a stable, streamlined payroll operation.

Client Benefits

  • Reduced operational pressure, especially during deadline-heavy periods.
  • Improved workflow stability following system migrations.
  • Greater confidence in accuracy and delivery timelines.
  • Strengthened partnership, underpinned by trust and dependable performance.